Term and Condition

Welcome to UI Trax Pvt Ltd. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions.

Use of Our Services

• Our services are provided to businesses and individuals for lawful purposes only. You agree not to misuse or attempt to harm our services, website, or software in any way.
• Any unauthorized access, hacking, or modification of our systems is strictly prohibited.

Intellectual Property

• All content, design, code, and materials on this website are the property of UI Trax Pvt Ltd unless otherwise noted. You may not copy, distribute, or reproduce any materials from our website without prior written consent.

Service Availability

• While we strive to provide uninterrupted service, we do not guarantee 100% uptime or availability. We may suspend or discontinue services temporarily for maintenance or updates without prior notice.

Limitation of Liability

• UI Trax Pvt Ltd will not be held liable for any direct, indirect, incidental, or consequential damages that arise from the use or inability to use our services, website, or any related materials.

Termination

• We reserve the right to terminate your access to our services or website at any time without notice if you violate these Terms and Conditions.

Changes to the Terms

• We may update or modify these Terms and Conditions at any time. It is your responsibility to review this page regularly for changes. Continued use of our services after any changes constitute your acceptance of the new terms.

Governing Law

• These Terms and Conditions are governed by the laws of Pakistan. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts in Lahore, Pakistan.

Cyber Security

At UI Trax Pvt Ltd, safeguarding the data of our clients and protecting our systems from cyber threats is a top priority. This Cyber Security Policy outlines our commitment to ensuring the highest level of security.

Security Practices

• Data Encryption: All sensitive data transmitted between our servers and clients is encrypted using industry-standard protocols to prevent unauthorized access.
• Access Control: We limit access to data to authorized personnel only, employing strong authentication methods and multi-factor authentication (MFA) for enhanced security.
• Network Security: We use firewalls, intrusion detection/prevention systems (IDS/IPS), and regular monitoring to protect our networks from external threats.
• Security Audits: Regular audits and vulnerability assessments are conducted to identify and address any security gaps or potential weaknesses.

Incident Response

• In the event of a cyber breach or security incident, we have an established response protocol in place to mitigate the damage, protect data, and restore normal operations as quickly as possible.

Client Responsibility

• Clients are responsible for maintaining the security of their credentials and systems. We encourage the use of strong passwords and regular updates of security patches.

Reporting Vulnerabilities

• If you identify any potential vulnerabilities or security issues within our systems, please report them to us immediately at security@uitrax.com for prompt action.

Refund Policy

At UI Trax Pvt Ltd, we strive to ensure that our clients are fully satisfied with our services. However, if you are not completely happy with a service, you may be eligible for a refund based on the following terms:

Eligibility for Refunds

• Service Dissatisfaction: Due to the nature of custom projects, no refunds will be issued once development work has started.
• Technical Issues: In case of technical failures or disruptions caused by UI Trax, a refund may be processed upon a thorough investigation of the issue.

Non-Refundable Items

• Custom Software Development: If you are dissatisfied with the service provided, you must notify us within 14 days of delivery. Refunds will be issued based on the scope of work completed and the specific service agreement.
• Consulting Fees: Payments made for consulting or advisory services are non-refundable.

Refund Process

• To request a refund, please contact us at refunds@uitrax.com with your order details and reason for the request. Once the request is reviewed and approved, we will process the refund within 7-10 business days.

Public Offer Agreement

This Public Offer Agreement ("Agreement") is an offer made by UI Trax Pvt Ltd to provide services to any individual or entity under the following terms and conditions.

Acceptance of the Agreement

• By using our website or purchasing our services, you agree to be bound by the terms of this Public Offer Agreement. If you do not agree to these terms, you must refrain from using our services.

Scope of Services

• We offer a range of IT solutions, including software development, website design, and technical support. Details of each service are provided on our website or through individual agreements.

Pricing and Payment

• All services offered by UI Trax are subject to the pricing indicated on the website or in the relevant proposal. Payments are due at the time of agreement unless otherwise specified. Non-payment may result in suspension of services.

Intellectual Property

• All work created by UI Trax remains the property of the company until full payment has been received. Upon payment, the intellectual property rights of the deliverables will be transferred to the client.

Amendments

• UI Trax Pvt Ltd reserves the right to amend this Public Offer Agreement at any time. Clients will be notified of any changes and continued use of services implies acceptance of the modified terms.

Anti-Spam Policy

At UI Trax Pvt Ltd, we are committed to maintaining a safe and spam-free environment for our clients. This Anti-Spam Policy outlines our strict stance against the distribution of unsolicited communications.

Prohibition of Spam

We strictly prohibit the use of our services to send unsolicited emails or messages (spam). This includes:

• Mass emails sent without the recipient's consent.
• Messages promoting fraudulent schemes, malware, or illegal activities.
• Phishing emails designed to deceive recipients into disclosing sensitive information.

Compliance with Laws

• Our company complies with local and international anti-spam regulations, including the CAN-SPAM Act and GDPR. We require all users of our services to adhere to these laws.

Consequences of Violations

• Any client found to be using our platform for spamming or violating this policy will be subject to immediate suspension or termination of services, and may face legal action.

Reporting Spam

• If you receive any unsolicited communications claiming to be from UI Trax Pvt Ltd, please report them immediately to spam@uitrax.com. We take these matters seriously and will investigate all reports.